What We Do - Bent Ear Technology Partners

In today's business landscape, IT solutions are essential for small businesses to thrive. Our commitment to understanding your business and your goals allows us to craft solutions to enhance efficiency, security, and scalability. Focused on understanding the unique challenges of small businesses, our solutions integrate technology into your business environment. Through our collaborative approach, we work with you to develop solutions that meet your needs. As your trusted IT partner, we provide a personalized experience that empowers your business to navigate the digital landscape with confidence.

24/7 Security Operations

Bent Ear’s 24/7 Security Operations Center (SOC) provides continuous, proactive monitoring of your digital infrastructure. With a team of security experts, we monitor for potential threats in real-time, ensuring that any vulnerabilities are identified and mitigated before they impact your business.

Advanced Threat Detection: Our SOC utilizes the latest technologies, including AI-driven analytics, to detect unusual activity and prevent breaches before they happen.

Rapid Incident Response: Should an incident occur, our team is ready to respond immediately to minimize impact, reduce downtime, and restore systems quickly.

Comprehensive Reporting: Clients receive detailed security reports that outline detected threats, actions taken, and preventative recommendations, giving you full transparency.

Compliance Support: We ensure that your security measures align with industry standards and regulatory requirements (such as HIPAA, GDPR, etc.), reducing compliance risks.

Help Desk & Support

Our local help desk team is available around the clock, providing reliable support for all your IT issues. From simple troubleshooting to complex technical assistance, we ensure minimal disruption to your workflow.

Quick Resolution Times: Our commitment to speedy service means your team can quickly get back to work without prolonged downtime.
Dedicated IT Support: Your business will have access to a dedicated support specialist who understands your systems and can provide personalized solutions.

Multi-Channel Support: Access help through phone, email, or chat for a convenient and efficient experience tailored to your team’s needs.

End-User Training: We offer training to help your team resolve common issues independently, improving productivity and reducing the need for help desk assistance.

Remote IT Monitoring

Bent Ear’s remote IT monitoring service provides real-time oversight of your IT infrastructure, allowing us to detect and resolve issues before they affect your business operations.

24/7 Uptime Monitoring: Our systems check your infrastructure’s health every minute, identifying potential problems immediately.

Predictive Analysis: We use data trends to predict when issues are likely to occur, preventing disruptions through proactive maintenance.

Custom Alerts and Reports: Receive customized alerts and regular reports that offer insights into your network’s health and highlight areas for improvement.

Reduced Downtime: By addressing issues remotely before they escalate, we help you maintain maximum productivity and minimize downtime.

Next-Gen EDR

Going beyond traditional antivirus, Bent Ear shields your systems from malware, ransomware, and other cyber threats, ensuring your business environment remains secure.

Advanced Threat Intelligence: Our Endpoint Detection and Response solutions use threat intelligence feeds to detect the latest malware variants and apply real-time protections.

Behavior-Based Detection: We detect not only known malware but also suspicious activities, preventing threats that signature-based antivirus might miss.

Automated Updates and Patching: Virus definitions are updated automatically, providing the latest protection without interrupting your operations.

Endpoint Protection: Each device in your network is monitored and protected individually, ensuring holistic security across all your systems.

Cloud App Security

Bent Ear’s cloud security services safeguard your data and applications hosted in the cloud, enabling secure, compliant, and flexible business operations.

Data Encryption: All data stored or transferred through cloud applications is encrypted, providing protection from unauthorized access.

Access Control and Authentication: We implement robust access controls, including multi-factor authentication, to ensure only authorized users can access your sensitive data.

Secure Data Backup and Recovery: Regular backups are taken for all cloud applications, ensuring business continuity in the event of data loss or a security breach.

Compliance Monitoring: Our cloud security solutions help you meet industry standards and compliance requirements, simplifying audits and reducing regulatory risks.

Patch Management & Updates

Our patch management services keep your software up-to-date with the latest patches and updates, protecting your systems from vulnerabilities and improving overall performance.

Automated Patch Deployment: We automate the patching process to minimize disruption to your operations, ensuring patches are applied quickly and consistently.

Regular Vulnerability Scanning: Routine scans identify security gaps, which are immediately addressed through our patch management system.

Testing and Validation: Each patch is tested to ensure it does not interfere with existing applications, minimizing the risk of compatibility issues.

Customizable Scheduling: Patches can be scheduled during off-hours, so your business experiences minimal downtime while staying secure.

vCIO & vCISO Services

Our vCIO and vCISO services deliver strategic IT leadership and robust cybersecurity expertise, leveraging our extensive experience in regulated industries to align your technology initiatives with compliance and security requirements.

Strategic IT Planning: Our vCIOs craft an IT roadmap tailored to regulated environments, ensuring operational efficiency and alignment with industry standards.

Cybersecurity Oversight: vCISOs proactively manage cybersecurity risks, implementing policies to protect sensitive data and address regulatory mandates.

Risk Assessment & Management: Regular risk assessments identify vulnerabilities, with targeted plans to address risks specific to regulated sectors.

Compliance & Policy Development: We develop and maintain policies that ensure your organization meets regulatory standards, protecting data and maintaining industry compliance.

CrowdStrike Logo

Bent Ear Technology Partners leverages the industry-leading CrowdStrike Falcon® platform to deliver managed services that provide immediate, effective detection and prevention against all types of attacks — both malware and malware-free — regardless of whether endpoints are online or
offline.

By powering our security services with CrowdStrike, Bent Ear protects your organization through:

Machine learning and artificial intelligence to detect known and unknown malware and ransomware
Behavior-based real-time indicators of attack (IOAs) to prevent sophisticated fileless and malware-free attacks
Exploit blocking to stop the execution and spread of threats via unpatched vulnerabilities
Detecting and quarantining on write to stop and isolate malicious files when they first appear on a host
Industry-leading threat intelligence built into the CrowdStrike Security Cloud to actively block malicious activity
Automated indicator of attack (IOA) remediation to clean up known artifacts left behind from blocked malicious activity
Intelligent endpoint detection and response (EDR) to continuously monitor, automatically detect, and intelligently prioritize malicious and attacker activity
Powerful automated or manual response actions that contain and investigate compromised systems, including on-the-fly remote access, to take immediate action
Mapping alerts to the MITRE Adversarial Tactics, Techniques, and Common Knowledge (ATT&CK™) framework, helping defenders understand even the most complex detections at a glance